Frequently Asked Questions
Q.Can you please arrange a spare part for my mobile?
A.Yes we can arrange spare part for your mobile, you have to share the images of your old spare part and share your complete mobile model number on whatsapp 8920913682.
Q.Is (COD) Cash on delivery available?
A.Sorry due to low profit and huge loss in COD charges we dont have cash on delivery option, currenty we have only prepaid payment option available.
Q.What is the Shipping charges?
A.There is flat 70rs shipping on all our product.
Q.Where is your warehouse in INDIA?
A.Our warehouse in NEW DELHI.
Q.Can i come to your warehouse for purchasing spare parts?
A. Sorry currenty we sell our product on our website only, so if you need any product you have to buy from our website by online payment.
Q.What is the delivery time?
A.Delivery takes min 3 to max 13 working days, its all depends on your address/area covid19 situtation.
Q. Can i cancel an order if i change my mind or any other personal reason?
A. You can cancel the order only if order is not shipped, once order is shipped then you cant cancel the order.
Q. Can i refuse the delivery if i change my mind or any other personal reason?
A. Yes you can refuse the delivery but you have to pay forwarded shipping charge and return shipping charge. We deduct both amount from your ordered amount then rest amount we refund to you once we receive our item back from courier company.
Q. Can i return the item if my technician or any other person claim that i purchase the item in high price?
A. Sorry we dont accept return if anyone claim that item price is high so please check whole internet and your local market then compare the price before order.
Q.What is the warranty?
A.There is diferent kind of warranty on all spare parts, some spare parts comes without warranty so please confirm contact our customer support for warranty before order.
Q.When i get the replacement or refund if product is faulty?
A. Sorry we dont have any refund policy, You have to return the item to our warehouse, once we get our item in same condition without any damage or changes we send you replacement.
Q.Which courier company you are using for delivery?
A.We use Bluedat, Fedex, Delhivery, Aramax, Dotzot, Ecom and India Post for shipping.
Q.Can I get the replacement if i received broken item?
A. We check and pack all our product carefully, for your safety please open the box in front of courier boy and make a video, if you found item is broken then you have to update on courier boy delivery sheet that item is broken, we cant accept broken item return without the video proof.
Q. Is there any replacement if item not works?
A. All our item tested 3 times, If you claim that item is not working for you then you have to share a video proof by attaching the item with your motherboard... without complete video we are not accept any return for not working item..
Q.How can i return the item?
A. You can return the item via INDIA POST shipping service once your return request is accepeted, YOU have to pay return shipping charges, we pay shipping charges when we send replacement. Item must be return in same condition without any changes, Damage or repair marks.
Q.Can i come to your warehouse for return the item for replacement?
A. Sorry we cant accept any return by hand, you have to return the item by india post or any other courier service you can afford.
Q. Can i return the item for refund if i ordered by mistake?
A. Sorry we cant accept any return if you ordered by mistake, so please cross check 10 times before order.
Q. Can i return the item for refund if i ordered without any technical knowledge?
A. Sorry we cant accept any return if you ordered without any technical knowledge, so please cross check 10 times before order.
Q. Can i return the item for refund if i dont know how to replace the item in phone?
A. Sorry we cant accept any return if you dont know how to repalce the item in your phone, so please cross check 10 times before order.
Q. Can i return the item for refund if i dont have proper tools and machines to replace the item in phone?
A. Sorry we cant accept any return if you dont have all the tools and machines to replace the item in your phone, so please cross check 10 times before order.
Q. Can i return the item for refund if my technician refuse to replace the item in my phone?
A. Sorry we cant accept any return if your technician refuse to replace the item in your phone, so please confirm from your technician before order.
Q. Can i return the item for refund if my technician dont know how to replace the item in my phone?
A. Sorry we cant accept any return if your technician dont know how to replace the item in your phone, so please confirm from your technician before order.
Q. Can i return the item for refund if my technician dont have proper tools and machines to replace the item in phone?
A. Sorry we cant accept any return if your technician dont have all the tools and machines to replace the item in your phone, so please cross check 10 times before order.